AlignOps
Onboarding Specialist - Level I (Remote)
Indianapolis, Indiana, United States · Full-time
Sponsorship not specified$55k-$65kDetected 29 days ago
Project ManagementSalesforceCRMOnboardingCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Facilitate the strategic deployment of AlignOps products, including leading the implementation of standard integrations tailored to the customer's specific business needs.
- Proactively resolve customer challenges, addressing technical and onboarding issues with clear, empathetic, and professional communication.
- Ensure timely and effective rollout of software solutions, aligning with customer expectations and business objectives.
Responsibilities
- Provide role-based product consulting and customized support to administrators, supervisors, and employees for effective software utilization.
- Create, update, and refine onboarding resources, including technical documentation and training materials, to improve the onboarding experience for all users.
- Collaborate with cross-functional teams, including Product, Sales, and Support, to enhance customer and employee experiences through continuous feedback and process improvement.
- Monitor and document onboarding progress to provide consistent and scalable customer experiences.
- Demonstrated ability to manage multiple concurrent projects with varying priorities and timelines independently.
- Experience creating and maintaining comprehensive documentation to support scalable onboarding processes and a positive customer experience.
Requirements
- 1+ years of experience in client-facing roles, project management, or onboarding.
- Proven experience in leading product consulting initiatives, such as virtual or in-person sessions, to guide users through technical solutions.
- Exceptional communication and interpersonal skills with the ability to simplify complex solutions and resolve conflicts empathetically and effectively.
- Proficiency in business productivity tools such as Google Workspace or Microsoft Office Suite, focusing on project tracking and documentation.
Nice to have
- Familiarity with Salesforce or other CRM tools.
- A bachelor's degree in business, project management, or a related field is preferred
- a high school diploma or equivalency is required.
- Experience in customer service or software implementation is a strong plus.
Skills
- About AlignOps
- AlignOps is a rapidly growing technology provider that serves the construction industry.
Compensation
- The US base salary range for this full-time position is $55,000-$65,000.
Benefits
- Benefits & Compensation
- The AlignOps benefit program includes health, dental, and vision coverage.
- In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.
Company info
- The Onboarding Specialist - Level I serves as the primary liaison for new customers, managing multiple concurrent onboarding projects to ensure seamless implementation and adoption of AlignOps solutions.
- This role strategically guides customers through technical integrations, fosters trusted relationships, and continuously improves the onboarding experience.
- Lead onboarding projects for a defined portfolio of customers, acting as the main point of contact to drive successful implementation and adoption.
- Cultivate trusted relationships with customers through reliable, authentic, and results-oriented interactions.
- Partner with customers to understand their goals and objectives, aligning them with product features to maximize outcomes.
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This listing is sourced directly from AlignOps's careers page and normalized into a canonical job model.