Manulife and John Hancock

Experience Designer

Boston, Massachusetts

Sponsorship not specified$73k-$122kDetected 14 days ago

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About the role

You'll work alongside other designers, CX researchers, product owners, copywriters, graphic designers, strategists, and web developers to turn insights into meaningful action.
If you are applying to this role in Massachusetts, please note the salary range is $73,350 - $122,250 USD. #LI-JH #LI-Hybrid The role being advertised is an existing vacancy.
Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

Contribute to translating complex front- and backstage processes into blueprint service designs, vendor integration flows, and other artifacts, partnering with senior designers to align stakeholders and drive best-in-class digital experiences
Collaborate with Product Owners, Engineering, Marketing and other key partners to balance product and user needs
Facilitate design thinking workshops and stakeholder reviews to develop and refine ideas/solutions
Plan and support user testing/validation, synthesizing insights and sharing recommendations with the team.
Clearly articulate design processes, ideas, and solutions to internal partners, bringing them along in the solution creation process
Be a storyteller - A critical element of all design roles is to deliver insights about people and behavior - verbally and visually. Help shape compelling narratives about user insights in a way that generates empathy, emotion, and engagement.
Use our design system to create best in class, responsive UI - delivering wireframes, prototypes, and detailed specifications for user interactions across web and touchpoints
Apply current and emerging UI best practices and digital standards in all design deliverables, pushing us from good to great.
Taking ownership and building solutions, while focusing on what matters
Sharing your humanity, helping build a diverse and inclusive work environment

2-5 years of dedicated UX design experience designing complex solutions for digital environments including experience with information architecture.
Bachelor's degree in design, psychology, or relevant field.

Experience in financial services and / or highly regulated industries is a plus.
When you join our team:
We'll empower you to learn and grow the career you want.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity.

Solid communication and presentation skills, with the ability to share work with peers and senior leaders.
Openness to receiving feedback and constructive criticism.
Positive and flexible mindset, especially when navigating ambiguity and change.

If you are applying to this role in Massachusetts, please note the salary range is $73,350 - $122,250 USD. #LI-JH #LI-Hybrid The role being advertised is an existing vacancy.

Dedicate time to learning about our products and market to identify product and business model opportunities, and keep customers at the forefront of every decision

John Hancock Life Insurance Company (U.S.A.)
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
Participate in QA throughout development to ensure the experience delivered to customers meets expectations
Finding a balance between what's best for the customers, our business and our shareholders

r practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related co

This listing is sourced directly from Manulife and John Hancock's careers page and normalized into a canonical job model.