Kelly Services
Client Support Analyst- Woodland Hills, CA
Woodland Hills, CA, United States
Sponsorship not specifiedDetected 8 days ago
Customer SupportResearchCommunicationProblem SolvingAdaptability
About the role
- Location: Woodland Hills, CA Schedule: Monday - Friday, 8:00 am - 5:00 pm Position Summary: The Client Support Analyst serves as the primary point of contact for clients, providing assistance via phone and email to ensure timely and accurate resolution of inquiries. Essential Job Functions: Investigate and research issues to ensure proper corrective action
- is taken. Quickly address client and sales partner inquiries and drive them to resolution. Set up new client accounts via the company portal. Direct, coach, and prepare new clients to use portal features effectively. Complete front-end processing for settled cases. Perform transcript and video status checks. Handle client inquiries regarding price quotes
Responsibilities
- The Client Support Analyst serves as the primary point of contact for clients, providing assistance via phone and email to ensure timely and accurate resolution of inquiries.
Requirements
- 3 years of experience in customer service or client solutions.
- Demonstrate genuine interest and retain knowledge of legal services offered.
Nice to have
- High school diploma or equivalent required
- Associate degree preferred.
- Industry experience preferred but not required.
- Prior administrative or office experience a plus.
Skills
- Strong attention to detail and active listening skills.
- Excellent communication and problem-solving abilities.
- Cheerful, professional, and client-focused demeanor.
- Dependable and reliable with a strong work ethic.
- Flexible and adaptable in a fast-paced environment.
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