Goodwillaz

Customer Service Manager

Riggs Store (Arizona Ave & Riggs Rd)

Sponsorship not specifiedDetected 6 days ago

Performance ManagementCustomer SupportLeadershipCollaborationMentoringMicrosoft Office

About the role

Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business.
Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation.
Everything we accomplish as a team is centered around these core values.

Responsibilities

include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
Provides regular mentoring, training, and coaching to develop skills of Team Members.
Performs other related duties, as assigned.

Requirements

One-year customer service experience required
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently
With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged.

Nice to have

One-year work experience in Retail Management, preferred

Compensation

Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.

Benefits

Collaborates with store leadership to establish clear company vision and ensure

Company info

Empowering Individuals, Strengthening Families, and Building Stronger Communities.
Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families.
Together, we create an inclusive and welcoming environment for each other.
Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.
Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.
Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media.
Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals.

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This listing is sourced directly from Goodwillaz's careers page and normalized into a canonical job model.