Lumen Technologies

OPERATIONS TECHNICIAN II - PUB SEC

DALLAS, Texas, USA · Mid

Sponsorship not specified$64k-$85kDetected 6 days ago

TypeScriptSQLLinuxCustomer SupportFirewallVPNCiscoBGP/OSPFNetwork MonitoringCommunicationFiber Optics

About the role

The Main Responsibilities Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.

Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
Develop and follow a MOP and anticipate problems, and proactively take corrective action.
With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
Must have experience with application-level firewalls (proxies) Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
Familiar with Network Monitoring tools.
Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities.
Individual pay is based on skills, experience and other relevant factors.
We set clear expectations and trust people to meet them.

Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Trouble ticket generation and response; customer interface and escalations.
Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
Respond to customer inquiries in a timely and professional manner.

We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Benefits Bonus Structure #LI-Onsite What to Expect Next Requisition #: 342766 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization.

nities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or inform

This listing is sourced directly from Lumen Technologies's careers page and normalized into a canonical job model.