Vanguard

Client Success Executive, Northeast

Malvern, PA

Sponsorship not specifiedDetected 8 days ago

Collaboration

About the role

1. Broadens complex relationships with existing clients. Identifies opportunities and strategies related to recordkeeping and client services. Supports strategy planning for a book of business. Tracks growth opportunities, contributes to business planning activities, and supports client account retention.
2. Evaluates client needs through consultations. Researches service improvement options and strategies to meet client needs. Uses strong relationship management skills and knowledge of client needs to create relationship plans and help clients develop financial goals.

Minimum of five years related work experience. Three years experience in Financial Services and Relationship Management preferred.
Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work

Broadens complex relationships with existing clients.
Identifies opportunities and strategies related to recordkeeping and client services.
Evaluates client needs through consultations.
Researches service improvement options and strategies to meet client needs.
Resolves complex client issues related to products, services, or processes.
Processes may not be clearly defined and may require creative solutions.
Facilitates the creation of service solutions for clients, requiring cross-team connections to address gaps in process or services that are not easily defined or clearly owned by any single team.
Uses technical knowledge of Vanguard funds, products, and services to proactively identify opportunities to strengthen the client relationship.

This listing is sourced directly from Vanguard's careers page and normalized into a canonical job model.