Wonderly

Wonderly

Customer Support Representative (GA)

Georgia

Sponsorship not specifiedDetected 890 days ago
SwiftJiraCRMValuationCustomer SupportZendeskIntercomCritical ThinkingAdaptability

About the role

  • The roofers, contractors, med spas, and law firms that make up the majority of the economy are excellent at their craft and poor at running a business - and most of them should be generating 2-5x more revenue than they currently are.

Responsibilities

  • Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
  • Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue

Requirements

  • 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution

Nice to have

  • Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Skills

  • Today, solving this means hiring an agency, stitching together a dozen tools, and spending weeks on setup and maintenance.
  • Even then, results are inconsistent and systems break constantly.
  • Wonderly replaces all of it.
  • The integrations that fail in stitched-together systems simply don't exist inside Wonderly.
  • What makes us different is that AI is native to the platform, not bolted on.
  • The goal is not incremental improvement.
  • The goal is to take a business from a non-functional system to a high-performing one almost immediately.

Compensation

  • Attractive compensation with structured pay reviews every six months

Benefits

  • We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law.

Company info

  • Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed
  • Come and be a part of our journey in reshaping customer support standards.
  • Your dedication and expertise will be central to our mission of offering world-class service.
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This listing is sourced directly from Wonderly's careers page and normalized into a canonical job model.