Parloa
Lead Solutions Engineer - US
Remotely in the USA · Senior
Sponsorship not specified$20k-$30kDetected 10 days ago
AWSGCPAzureLLMsAgentic AIComplianceProduct ManagementProduct StrategySalesSAPRecruitingCustomer SuccessCustomer SupportVoIPLeadership
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Customer Advocacy and Product Influence:
- Bring customer needs back into product roadmap discussions, working with Product Management, Customer Success, and Sales Enablement so the platform keeps pace with what enterprises need.
- Customer Advocacy and Product Influence: Bring customer needs back into product roadmap discussions, working with Product Management, Customer Success, and Sales Enablement so the platform keeps pace with what enterprises need.
Responsibilities
- As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges.
- Technical Sales Leadership: Co-own accounts and sales campaigns with your assigned sellers in your territory, leading every technical stage of the deal cycle so enterprise prospects move confidently from evaluation to commitment.
- Build tailored demos and conversational AI experiences across voice and chat, showing integrations with customer systems that prove technical feasibility and build trust with technical stakeholders.
- Demos and Proof of Value: Build tailored demos and conversational AI experiences across voice and chat, showing integrations with customer systems that prove technical feasibility and build trust with technical stakeholders.
- Solution Architecture: Design scalable, robust architectures and address data security and compliance requirements so enterprise IT teams trust the solution and security reviews stop being a blocker.
- Deep experience in contact center (CCaaS or UCaaS), VoIP, and telephony, including call flow, voice, and chat design
- Working understanding of Generative AI and LLMs, with competency in prompt engineering and design
- When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
Requirements
- Deep knowledge of enterprise technology stacks (Azure, AWS, GCP) and hands-on experience integrating and maintaining APIs
- We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
- A confident presenter who can lead with credibility in front of both technical and executive audiences; experience with Channel, ISV, or GSI partners or in a fast-paced startup is a strong plus
Nice to have
- 7-10+ years of experience as a Solutions Engineer, ideally at a SaaS vendor, with a strong grasp of enterprise sales processes and frameworks such as MEDDPICC
- experience with Channel, ISV, or GSI partners or in a fast-paced startup is a strong plus
Compensation
- $219,000 - $250,000 USD
Benefits
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Company info
- About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
- This is your opportunity to be the technical voice that wins enterprise deals in one of the fastest-moving categories in tech, and to shape both how customers adopt agentic AI and what Parloa builds next.
- Process and Team Excellence: Improve internal processes, documentation, and ways of working across the Solutions Engineering team, and represent Parloa at client on-sites, external events, and company gatherings (20-30% travel).
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.