HomeStreet Bank

Customer Service Representative I

Pasadena, California · Full-time

Sponsorship not specified$20k-$25kDetected 30 days ago

SalesCustomer SupportCommunication

About the role

Mechanics Bank is currently searching for a full time Customer Service Representative I to join our team at our Pasadena Branch.
This position is responsible for performing a variety of teller services such as processing deposits, withdrawals, and payments.
Process automatic transfers and update customer account information.

Maintains cash handling within prescribed limits, accurately count, receive and disburse cash, correctly handle mutilated and bait currency.
Balances cash drawer independently, maintain cash over and short record within Mechanics Bank's compliance policy.
Performs responsibilities such as filing and maintaining signature cards and certificate copies.

Strong math and computer skills are required.
Excellent written and oral communication skills are required.
Must possess good judgment, and the ability to accept responsibility and handle confidential information.
Ability to work quickly and accurately, to analyze information and make decisions.
Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.
Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.
Performs all other duties as required.

Demonstrated success in cross-selling banking services preferred.
Six months of cash handling, customer service, and sales experience preferred with prior banking experience a plus.

Eligible for Retail Incentive Plan
$20.00 - $25.00 hourly
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
Participates in two community events per year.

Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year

Where appropriate, actively takes advantage of all sales opportunities to cross-sell bank products and services to new and existing customers, ensuring recommended products meet needs of customer.
Participates in sales programs to generate new customers.
Actively listens to our customers by communicating the customer's value, thereby maintaining a friendly, positive and professional attitude.
Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.

This listing is sourced directly from HomeStreet Bank's careers page and normalized into a canonical job model.