Copeland
Bilingual Customer Service Representative
Cudahy, WI, USA · Contract
Sponsorship not specifiedDetected 21 days ago
Project ManagementSalesforceCustomer SupportResearchLeadershipCommunicationCollaboration
About the role
- We protect temperature-sensitive goods throughout the cold chain.
- And we bring comfort to people globally.
- Join our team and start your journey today!
Responsibilities
- The 150-year history of the Vilter brand tells a rich story of perseverance and drive to cultivate continuous innovation within the industrial refrigeration and gas compression industries.
- Approximately 300 employees work in Cudahy, who all support a multitude of business functions.
- Our employee resource groups play an important role in culture and community building at Copeland.
Requirements
- Consistently improve customer experience in terms of delivery and performance.
Skills
- High School Diploma or equivalent.
- Two (2) or more years of experience in a customer service function.
- Fluent in Spanish
- Experience with export orders
- Requires strong project management and organizational skills.
- Outstanding communication skills.
- Legal authorization to work in the United States.
- Collaboration First Hybrid Work Arrangements:
- Why Work in the Greater Milwaukee Area
- With lots of community involvement, the city has many family-friendly events throughout the year.
- Traveling in and out of the area is also a breeze!
- General Mitchell International Airport is just minutes away, with Chicago O'Hare International Airport just a little over an hour away.
Benefits
- Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more.
- We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Company info
- We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
- Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
- Job Description
- If you are a Customer Experience professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our Cudahy, WI location, the Bilingual Customer Service Representative will enter and edit customer quotes and purchase orders utilizing various tools including VPI, Salesforce Case Management and Oracle. You will operate as a central contact point for customer and sales personnel inquiries regarding order status & routing, shipping/tracking information, pricing, availability, freight, and such other questions as required. You will collaborate cross-functionally with Production, Technical Support, Purchasing and Shipping to support on-time delivery of orders. This position will have a focus on Export orders while also supporting the aftermarket and equipment sides of the business.
- We are a global climate technologies company engineered for sustainability.
- We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies.
- Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
- Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact.
- If you are a Customer Experience professional looking for an opportunity to grow, Copeland has an exciting opportunity for you!
- Based in our Cudahy, WI location, the Bilingual Customer Service Representative will enter and edit customer quotes and purchase orders utilizing various tools including VPI, Salesforce Case Management and Oracle.
- You will operate as a central contact point for customer and sales personnel inquiries regarding order status & routing, shipping/tracking information, pricing, availability, freight, and such other questions as required.
Equal opportunity
- Employer
- Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
- If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com
- Copeland is an Equal Opportunity/Affirmative Action employer.
Visa & Work Authorization
- Copeland will only employ those who are legally authorized to work in the United States.
- This is not a position for which sponsorship will be provided.
- Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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