SelectHealth

SelectHealth

Patient Service Representative

Intermountain Health Spanish Fork Hospital, USA

Sponsorship not specified$18k-$24kDetected 118 days ago
Customer SupportHIPAAEpicEHR/EMRCommunicationCollaborationCritical ThinkingTime Management

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients.
  • The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.
  • Provides courteous and professional connections with patients over the phone, in person or via secure messaging.

Responsibilities

  • This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.

Requirements

  • Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
  • Obtains copies of insurance cards, forms of ID, and signatures on all required forms.

Nice to have

  • Billing and collections experience.
  • High school diploma or GED preferred.
  • Physical Requirements
  • Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy.
  • This includes frequent computer use for typing, accessing needed information, etc.
  • Position may require standing for long periods of time, lifting supplies
  • May assist patients into/out of the clinic.

Skills

  • Professional etiquette and communication.
  • Collaboration / Teamwork
  • Confidentiality
  • Customer service
  • Resolving patient needs
  • Computer literacy
  • Time management
  • Critical thinking/situational awareness
  • Cash management
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.

Compensation

  • $18k-$24k

Company info

  • At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience.
  • Six months of customer service experience involving interactions with customers.
  • One year of customer service experience involving interactions with customers in person and by phone.
  • Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Equal opportunity

  • Intermountain Health is an equal opportunity employer.
  • Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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This listing is sourced directly from SelectHealth's careers page and normalized into a canonical job model.