Futurewavesystems
Help Desk Manager (Perm Hire)
Columbus, GA, United States
Sponsorship not specifiedDetected 3751 days ago
Customer Support
About the role
- Often, help desk managers are responsible for supporting windows-based software systems with a networking component.
- Employers may also choose to hire individuals with previous management experience.
Responsibilities
- A help desk manager's job is to oversee timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service.
- In these cases, employers may prefer help desk managers who are Microsoft-certified and have other certifications specifically in the type of hardware or software they will support.
Requirements
- 12 years of IT work experience in multiple IT areas in a multi-tier environment and 2 years of relevant enterprise wide architecture experience.
- Experience with SCCM.
- This requires both knowledge of the software or hardware systems being supported and effective personnel management skills.
Company info
- is a financial services company based in Columbus, Georgia, with approximately $29 billion in assets.
- They provide commercial and retail banking, investment, and mortgage services to customers.
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This listing is sourced directly from Futurewavesystems's careers page and normalized into a canonical job model.