Rokt

Customer Support Associate, SMB

Calgary, Alberta, Canada

Sponsorship not specified$10k-$50kDetected 36 days ago

HTMLCSSMachine LearningOutbound SalesCustomer SupportIntercomCommunicationCollaboration

About the role

Associates at Rokt are builders who turbocharge efficiency using AI, automation, and first-principles problem solving.
Your primary responsibility will be to assist customers through live chat and email (using Intercom) to resolve any issues they encounter.
This involves providing timely and accurate information, troubleshooting technical problems, and addressing concerns or complaints in a professional and empathetic manner.

Manage support tickets.
Drive impact on meaningful projects.
Be it building documentation, exploring partnerships with our clients, or improving ticket triage processes, you'll be a meaningful contributor to growing our function to scale.
As a customer support representative at AfterSell by Rokt, you will play a pivotal role in ensuring customer satisfaction.
You'll also be responsible for working on projects to help strengthen and empower the Support Team to execute on quality conversations at scale.
Why Join Rokt Impact Across the Business: This role isn't confined to one team - you will get exposure, and build subject matter expertise, in many areas of the business.
We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent.
Leading companies drive 10-50% of additional revenue-and often all their profits-from the extra products or services they sell.
This role isn't confined to one team - you will get exposure, and build subject matter expertise, in many areas of the business.
The solutions you build can save hours of work and drive significant business value.

Commercial Foundation: You bring demonstrable experience in outbound prospecting, demoing solutions, and managing accounts with a focus on driving measurable growth.
Compelling Communicator: You can simplify complex ideas, teach concepts clearly, and influence stakeholders through structured, persuasive communication.
If you have creative ideas for using AI, Rokt is the playground to bring them to life.

Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.
Every Rokt'star gets equity in the company Enjoy catered lunch every day and healthy snacks in the office.
Plus join the gym on us!
Extra leave (bonus annual leave, sabbatical leave etc.) Work with the greatest talent in town See the world!
Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are looking for an Customer Support Associate Target total compensation ranges from $67,000 - $74,500, including a fixed annual salary of $60,000 - $67,500, an employee equity plan grant, and world-class benefits.
Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

Join a team of owners in a culture that encourages you to act boldly and learn from every experiment.
You'll have autonomy to innovate, support when needed, and recognition when you deliver results.
You'll work with our customers to educate them on how to use our app to be most successful.
We are extremely customer centric and we value every bit of feedback from our customers, whether it's positive or negative.
You'll gain a broad view of the company and improve how all teams operate.
Innovate with AI: Be a pioneer in applying AI and automation internally at a company that truly values innovation.
Guide our customers.
We are Rokt, a hyper-growth ecommerce leader.
Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies.
We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue.
At Rokt, we practice transparency in career paths and compensation.
At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability.

This listing is sourced directly from Rokt's careers page and normalized into a canonical job model.