Goodwin Procter Llp

Desktop Support Analyst

Boston

Sponsorship not specified$70k-$90kDetected 30 days ago

AndroidComplianceProcess ImprovementProcurementVPNCiscoUnityCommunicationCollaborationMicrosoft Office

About the role

Join Goodwin's Global Operations Team, and make a real impact on a global scale.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction.
Provide 2nd level support for all software escalations from User Support.
Utilize and leverage current mechanisms to obtain feedback from end users. Analyze results of feedback from end users, make recommendations for support process improvement to senior management, and implement approved changes.
Act as a liaison between the other support groups within IT to ensure proper communication about new user services and/or problems with existing user services is taking place.
Collaborate with IT Infrastructure team perform occasional hands-on IT infrastructure hardware installation and maintenance.
Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors.
Two or more years knowledge and experience troubleshooting and working with Microsoft Windows and Office Suite including legal specific applications add-ons, including document management experience and handheld technologies.
Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goal.

Bachelor's Degree in computer Science or related field or equivalent work experience.
Ability to adjust to constantly changing priorities and employ time and task management methodologies towards successful accomplishment of workload.
Experience working with connectivity and application troubleshooting with VMware View, Citrix and VPN environment.
Experience includes thorough understanding of a desktop operating system managed environment and integration points with Microsoft Office and other legal applications.
Ability to troubleshoot issues with a wide variety of Apple and Android based mobile devices.

Basic network administrative experience with Microsoft Active Directory.
SCCM and FIM knowledge is a plus.
Experience with Cisco IP Telephony is a plus.
This includes adds and changes in Cisco Unified Call Manager and Cisco Unity Voicemail.

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Paid vacation, sick time off, and holidays
Employee wellness and assistance programs
Employee discounts and perks
Benefits and More
At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

This listing is sourced directly from Goodwin Procter Llp's careers page and normalized into a canonical job model.