Definitive Healthcare
Senior Manager, Product & Data Support
Framingham, MA · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$3,883 more — $153,483 — moves this role to Level IV and 4 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $153,483 would place this position at wage Level IV. That figure is within the posted range, and I'd like to target it. This role classifies under "Computer Occupations, All Other" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · Boston-Cambridge-Newton, MA-NH. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- We empower them to uncover the right markets, opportunities, and people-paving the way for smarter decisions and greater impact.
- In 2024 and 2025, we earned multiple workplace honors, including Built In's 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.
- This role sits within Product Operations, an AI ‑ native function built for leverage over headcount.
Responsibilities
- Building and Scaling the Function
- Provide a Tier ‑ 2 support layer that reduces reliance on Product & Engineering
- Maintain accurate, discoverable product knowledge and enablement content
- Hire, onboard, and develop a small team of product/data support specialists
- Support Intake & Resolution
- Own the front door for product/data bugs, issues, and questions
- Build an escalation model that routes to the right SMEs and reduces leadership involvement
- Deliver weekly operational views of open, overdue, and at ‑ risk tickets
- Own monthly executive reporting: volume, resolution times, escalation rates, knowledge gaps
- Maintain a proactive at ‑ risk client report
Compensation
- $150k-$224k
Benefits
- Definitive Healthcare:
- DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare.
- Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.
- Establish operating rhythms that balance speed, quality, and learning
Company info
- About Definitive Healthcare: At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare.
- Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011.
This listing is sourced directly from Definitive Healthcare's careers page and normalized into a canonical job model.