Northwestern Mutual

Life Claims Specialist (NRF) - Remote

Remote-Wisconsin

Sponsorship not specifiedDetected 5 days ago

Customer SupportResearchProblem SolvingAdaptabilityOrganizational SkillsUnderwriting

About the role

It's why we share the salary range for most of our roles.
However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process.
Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds.

With empathy, deliver personalized experience for beneficiaries and field members by assisting with educating on settlement options available, which varies by policy type.
Manage phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
Maintain organization, accuracy, and timeliness in individual case management system; capture and document claim related information accurately and/or refer tasks as appropriate.
Maintain production and claims quality standards.
Supports digital savvy capabilities in self and others and adapts to changing environments and new situations effectively and positively.
Assist with special projects and initiatives, as needed to support the business.
Skilled at developing and maintaining effective working relationships with a positive, confident attitude; exhibits objectivity and openness to others' views.
Proven ability to maintain strict confidentiality and exercise tact and diplomacy with field/clients and beneficiaries.
Attention to Detail: Focuses on specific details to spot and correct errors in advance of them being found and surpass quality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality.

Applies knowledge of insurance concepts, policies, regulations, and industry practices to solution challenges.
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA
Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously.
Demonstrated ability to work with a high degree of accuracy in handling detailed technical work.
High degree of self-motivation with proven initiative in accepting responsibility for work results and in contributing cooperatively to group goals.

Make fair, accurate, timely and quality claims decisions on life insurance claims up to allowable signature limit.
Bachelor's degree or equivalent combination of education and work experience.
Previous experience with life insurance desirable.

Communicate verbally and construct letters and emails to beneficiaries, field members, and third parties in response to inquiries and/or regarding outstanding requirements, claim status updates, and claims decisions as part of the overall claim handling process.

This listing is sourced directly from Northwestern Mutual's careers page and normalized into a canonical job model.