Mass Markets
Full-Time Call Center Representative (Urgently Hiring)
UNAVAILABLE, TN, US · Contract
No sponsorshipDetected 1 day ago
CRMSalesOutbound SalesCustomer SupportCommunicationProblem SolvingClaims Management
About the role
- Are you a strong communicator who enjoys helping people and solving problems?
- If you're dependable, customer-focused, and enjoy working in a fast-paced environment, we'd love to hear from you!
- Resolve customer concerns while maintaining a positive experience.
Responsibilities
- Accurately document customer interactions in company systems.
- Maintain confidentiality of customer information.
- Collaborate with team members and supervisors to improve customer satisfaction.
Requirements
- While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
- The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
- The employee may occasionally be required to move about the office to accomplish tasks
- CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
- The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older.
- High school diploma or GED required.
Nice to have
- Previous customer service experience is an advantage but not required.
- Previous outbound sales experience.
- Call center sales experience.
- Experience meeting sales quotas.
- CRM software experience.
- Upselling or cross-selling experience.
- Bilingual or multilingual skills.
- MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
Compensation
- We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
Company info
- Assist customers with questions, account inquiries, and general support.
- ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
Visa & Work Authorization
- CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based.
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This listing is sourced directly from Mass Markets's careers page and normalized into a canonical job model.