Kemper
Training Specialist
Chesterfield, Missouri
Sponsorship not specified$55k-$91kDetected 19 days ago
SalesforceExcelProcess ImprovementCustomer SupportLeadershipCommunicationTime ManagementMentoringAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- The Training Specialist is responsible for designing, delivering, and continuously improving onboarding and foundational training programs for newly hired District Administrators across the Kemper Life distribution network.
Responsibilities
- Evaluate operational performance trends, identify training and process improvement opportunities, and develop recommendations for field leadership to enhance onboarding effectiveness, operational consistency, and customer experience.
- Train new hires on district office operations, administrative processes, payment handling procedures, document management, customer service expectations, and company systems
- Provide ongoing coaching and support to newly hired District Administrators during the onboarding and transition period
- Partner with District Managers and field leadership to support successful onboarding and training outcomes
- Support development, maintenance, and updates of training materials, guides, job aids, and process documentation
- Support process and system changes by assisting with rollout communication and training updates
- Maintain current knowledge of district administrative procedures, systems, and operational standards
- Collaborate with training team members and business partners to support training initiatives and continuous improvement efforts
Requirements
- 4+ years of experience in administrative operations, training, customer service, or insurance support functions
- Strong understanding of administrative processes and operational workflows
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Ability to explain processes and procedures clearly to new employees
- Experience in Life Insurance, field administration, or district office operations preferred
- Prior experience delivering training, coaching, or onboarding support preferred
- Willingness to ultimately be cross-trained to deliver agent sales trainings.
- Continuous improvement mindset with willingness to learn and support change initiatives
- Strong communication, presentation, and facilitation skills
- Strong organizational and time management skills with ability to manage multiple priorities
- Ability to build relationships and collaborate effectively with field leadership and internal teams
- Strong attention to detail and commitment to operational accuracy
Nice to have
- Bachelor's degree preferred or equivalent experience
- Experience with Salesforce or similar systems preferred
Compensation
- This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)
Company info
- Chesterfield, Missouri
- Kemper is one of the nation's leading specialized insurers.
- Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day.
- We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.
- Kemper's products and services are making a real difference to our customers, who have unique and evolving needs.
- By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Visa & Work Authorization
- Sponsorship is not accepted for this opportunity.
This listing is sourced directly from Kemper's careers page and normalized into a canonical job model.