Light & Wonder, Inc

Light & Wonder, Inc

Field Service Technician II

Indiana, US · Mid

Sponsorship not specifiedDetected 30 days ago
SalesforceCustomer SupportProblem Solving

About the role

  • This role will cover Southern Indiana (Evansville/Louisville) area and region.
  • The Light and Wonder (L&W), Field Service Technician II is responsible for the completion of assigned tasks at customer locations.
  • These include scheduled calls; installs, conversions, removals, preventative maintenance (PM's) and unscheduled calls; service and supplies.

Responsibilities

  • Use and understand Salesforce to manage customer tickets and inventory and as well as interactions for product support and parts requests.
  • Support other Creators on all utilities/EGM products.
  • Reviews customer issues with management and tech support

Requirements

  • Must be able to lift/push/move heavy equipment over 70 lbs.
  • Must be at least 21 years old, as required by law
  • One to two years of experience in the assembly, testing, or repair of electronic devices or mechanical repair.

Nice to have

  • Past Gaming experience, electronics background, mechanical background, IT knowledge.
  • Preferred Experience:

Skills

  • Valid driver's license for the state in which you are based
  • Valid gaming card (or ability to obtain one)
  • Basic mechanical assembly skills
  • Basic knowledge of electricity, electronics, and mechanics of gaming type devices
  • Ability to read and understand schematics and service manuals
  • Strong customer service
  • Desire to lead and help others
  • Problem solving skills
  • Knowledge, Skills and Abilities:

Company info

  • Provides high quality service to customers
  • Ensures customers are satisfied with Light and Wonder equipment
  • Pleasant personality, especially towards customers

Equal opportunity

  • Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
  • If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Apply directly at Light & Wonder, Inc →Create a free account for alerts like thisView Light & Wonder, Inc immigration profile

This listing is sourced directly from Light & Wonder, Inc's careers page and normalized into a canonical job model.