Airtable

Director, AI Transformation & Customer Success

Remote - US · Director · Contract

Sponsorship not specified$248k-$351kDetected 11 days ago

Customer SuccessCommunication

About the role

More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
This leader will redefine the traditional Customer Success model by shifting the focus from relationship management to transformation leadership.
Airtable is an equal opportunity employer.

Lead and Scale a High-Performing Team
Recruit, develop, and lead a world-class team of High Touch Customer Success Managers.
Coach leaders and HTCSMs to engage effectively with executive stakeholders and drive strategic outcomes.
Drive Customer Transformation
Partner with customer executives to align Airtable initiatives with strategic business objectives.
Deliver Business Outcomes
Identify risks early and drive proactive mitigation strategies.
Partner closely with Renewals, Support, Professional Services, Product, and Sales to deliver a seamless customer experience.
Develop repeatable playbooks for executive engagement, AI transformation, and customer maturity progression.
Partner with Product and Engineering to bring customer insights into roadmap prioritization.

A strategic, customer-obsessed leader with 12+ years driving transformation, change, and organizational adoption, or leading customer success and post-sales, in complex, high-growth environments.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.
Seattle, Los Angeles, and New York, the on-target earnings range for this role is:
For all other work locations (including remote), the on-target earnings range for this role is:

Own key metrics including retention, adoption, expansion influence, customer health, and value realization.
To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

Guide customers through AI adoption, workflow modernization, governance design, and operating model evolution.
Help customers build sustainable adoption programs, Centers of Excellence, and scalable deployment models.
Ensure customers achieve measurable outcomes that support long-term partnership growth.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.
As the Director of AI Transformation & Customer Success, you will lead Airtable's global High Touch Customer Success (HTCS) organization, responsible for helping our largest and most strategic customers realize measurable business outcomes through the adoption of Airtable and AI-powered workflows.

This listing is sourced directly from Airtable's careers page and normalized into a canonical job model.