Assured
Customer Success Manager
New York City
Sponsorship not specifiedDetected 53 days ago
CRMAccount ManagementOnboardingCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving
About the role
- We are looking for a Customer Success Manager to join our growing team.
- As a crucial early hire, you will play a pivotal role in shaping our customer success strategy and ensuring our clients achieve maximum value from our platform.
- At Assured, we are ruthlessly focused on our end customers and driving better outcomes.
Responsibilities
- Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient transition to our platform.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Ability to manage multiple clients and priorities simultaneously.
Requirements
- Problem-solving mindset with the ability to think critically and proactively address client needs.
- Proficiency with CRM software and customer support tools.
Compensation
- We provide competitive base compensation along with stock options.
Benefits
- We provide competitive base compensation along with stock options.
- We offer generous employer-sponsored health and dental coverage, nine company holidays, and unlimited PTO ("take what you need").
- This policy applies to all employment practices, including hiring, promotion, termination, compensation, benefits, training, and apprenticeships.
- Training and Education: Develop and deliver training materials and sessions to help customers fully utilize our platform.
- 1+ years of experience in customer success, account management, or a related role, preferably in the healthcare or SaaS industry.
- Understanding of credentialing and network management processes in healthcare is a plus.
Company info
- Advocate for customers' needs within the company, ensuring their voices are heard in product and strategy discussions.
- Relationship Management: Build and maintain strong relationships with customers, acting as their primary point of contact.
- Support and Guidance: Provide ongoing support and guidance to customers, addressing their concerns and resolving issues promptly.
- Customer Advocacy: Advocate for customers' needs within the company, ensuring their voices are heard in product and strategy discussions.
- What We're Looking For
Equal opportunity
- equal opportunity employer committed to diversity and inclusion.
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This listing is sourced directly from Assured's careers page and normalized into a canonical job model.