Path Robotics
Engineering Manager, Tier 2 Support
Columbus, Ohio · Senior
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About the role
- Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.
- You will work closely with Product, Systems Integration, Robotics, and Customer Operations to ensure high system reliability and customer satisfaction.
- We encourage unique thinking and are dedicated to creating a diverse and inclusive environment.
Responsibilities
- Lead and grow a highly motivated L2 Software Support team responsible for advanced troubleshooting and resolution of complex software issues
- Own the escalation path from L1 support, ensuring timely root-cause analysis and durable fixes
- Partner closely with engineering, systems integration, and product teams to drive issue resolution, reduce recurrence, and improve system stability
- Establish and refine support processes, tooling, and operational best practices (e.g., SLAs, incident response, postmortems)
- Drive improvements to monitoring, alerting, documentation, and runbooks to enable faster diagnosis and recovery
- Build a strong support engineering culture focused on accountability, continuous improvement, and customer impact
- Build the Path Forward
- Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries.
- We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.
- In this role, you will manage a team responsible for diagnosing, resolving, and preventing complex software issues across our production systems.
Requirements
- 5+ years of experience leading and mentoring software or support engineering teams
- Proven experience supporting and maintaining large-scale, distributed, or production software systems
Benefits
- Flexible PTO so you can take the time you need, when you need it
- Comprehensive medical, dental, and vision coverage
- 6 weeks fully paid parental leave, plus an additional 6-8 weeks for birthing parents (12-14 weeks total)
- 401(k) retirement plan through Empower
Company info
- At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
- At Path Robotics, we're building the future of embodied intelligence.
- We are looking for an experienced Engineering Manager to lead our Tier 2 support team.
This listing is sourced directly from Path Robotics's careers page and normalized into a canonical job model.