Florida Gulf Coast University

Florida Gulf Coast University

IT Service Operations Manager

Main Campus, USA · Full-time

Sponsorship not specifiedDetected 2 days ago
PowerShellAzureCybersecurityIncident ResponseProcess ImprovementPerformance ManagementZendeskLeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementMentoring

About the role

  • If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.
  • At Florida Gulf Coast University, employees are expected to work on campus as part of a collaborative, mission-driven environment.
  • While this role does not directly interact with students, its on-site presence is essential to supporting the university's operations and advancing student learning across the institution.

Responsibilities

  • Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
  • Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.
  • The IT Service Operations Manager oversees the University's centralized IT service operations, including help desk, call center, and client support functions, ensuring the delivery of consistent, high-quality technology support for students, faculty, and staff.
  • This position supervises staff, manages service delivery, monitors operational performance, and oversees service management processes to achieve established service levels and operational objectives.
  • FGCU is building a culture of curiosity, commitment and collaboration.
  • We value employees who successfully work with others and drive positive change through critical thinking and decisive action.

Requirements

  • Professional full-time experience in Microsoft 365 tooling and/or M365 tenant administration.
  • Experience working with recent Microsoft Windows/MacOS Platforms, recent versions of Microsoft Office.
  • Experience in endpoint management automation infrastructure and process operations using Azure, SCCM, Intune, M365, Jamf-Apple Device Management, MDM or AppsAnywhere.

Nice to have

  • Master's Degree from an accredited institution in computer science, information systems, or a related field.
  • Experience with work order tracking systems, such as Zendesk or ServiceNow.
  • Azure Fundamentals, Microsoft 365, Microsoft Intune Fundamentals.
  • Knowledge, Skills & Abilities:

Skills

  • Proven ability to think strategically and approach challenges with creativity.
  • Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
  • Strong interpersonal skills and experience working effectively across teams.
  • Knowledge of policies, procedures, and regulations pertaining to the position.
  • Knowledge of supervisory principles, methods and techniques.
  • Strong knowledge of Microsoft Azure, M365 Administration concepts, methodologies, and best practices within the higher education sector.
  • Strong knowledge of scripting languages (PowerShell).
  • Proficiency in M365 management and administration.
  • Excellent organizational, time management and problem-solving skills.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to effectively plan and delegate the work of others.
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This listing is sourced directly from Florida Gulf Coast University's careers page and normalized into a canonical job model.