Galderma S.A.

Customer Engagement Manager

Toronto

Sponsorship not specified$95k-$118kDetected 23 days ago

Stakeholder ManagementBudgetingSupply ChainLogisticsContract ManagementCommunication

About the role

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries.
Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.
We look for people who focus on getting results, embrace learning and bring a positive energy.

Manage end-to-end program execution: vendor oversight, faculty/speaker selection, budgeting, approvals, logistics, and documentation of all activities.
Drive adherence to all compliance and governance requirements, including IMC, PAAB, and internal policies.
Lead the strategic planning and execution of the Metvix brand, including development of a multi-year growth plan, establishment of targets, and execution strategy for sustainable market expansion.
Own all operational processes for Metvix/Aktilite, including clinic onboarding, contracting, performance tracking, issue resolution, and lamp maintenance.
Act as the central point of contact for Metvix inquiries from the sales force, patient support teams, and supply chain, ensuring seamless communication and resolution of issues.
Design, implement, and govern the Aktilite loan program, including contract management, monitoring, lifecycle oversight, and establishing robust governance processes.

Support speaker training, advisory boards, and scientific exchange forums as required.
Bachelor's degree in Life Sciences, Marketing, Business, Health Administration, or related field
Minimum 5 years' experience in customer engagement, brand management, or medical education roles in the pharmaceutical or healthcare sector, previous customer facing experience is considered an asset
Demonstrated experience in operational process management, clinic support, and program execution in a highly regulated environment.
Proficient in building and managing strategic business and educational plans and cross-functional project teams.
Strong knowledge of Canadian regulatory, compliance, and ethical standards (IMC, PAAB, etc.) governing pharmaceutical promotion and customer learning programs.
Excellent communication, presentation, and stakeholder management skills, with the ability to engage effectively with HCPs, internal teams, and external partners.
Exceptional analytical, strategic thinking, and data interpretation skills
able to synthesize insights from program metrics and feedback.
Ability to manage multiple projects simultaneously and prioritize effectively in a dynamic environment.
Experience creating educational content for diverse platforms (digital, in-person, hybrid) and audiences is an asset.

Partner closely with Medical Affairs, HCP steering committees, Marketing, Market Access, Regulatory, and Compliance to ensure full alignment and operational excellence.
Track and report on key performance indicators (KPIs) for all engagement and education activities.
Develop all Metvix/Aktilite educational materials for both HCPs and patients, supporting the effective use of Metvix in clinical settings.
Create a lean educational portfolio to train and provide in-services for HCPs introducing photodynamic therapy (PDT) in their practices.

This listing is sourced directly from Galderma S.A.'s careers page and normalized into a canonical job model.