Guardian
Team Leader, Absence Claims Management
Remote - United States · Full-time
No sponsorship$59k-$109kDetected 9 days ago
SpringAccount ManagementProcess ImprovementLeadershipProblem SolvingTime ManagementMentoringMicrosoft OfficeClaims Management
About the role
- The Team Leader, Absence Claims Management is responsible for leading a team of Absence Management Case Managers to get results within their team and the organization.
- The Team Leader is responsible for assisting staff with career development and career progression, along with encouraging candor and challenging the status quo to continuously improve the way we work.
- The Team Leader is responsible for the overall functioning of the team and communicating to leadership on team status and performance.
Responsibilities
- At Guardian, you'll have the support and flexibility to achieve your professional and personal goals.
- Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Requirements
- The Team Leader must be able to manage and resolve issues that pertain to claim administration procedures, cost containment activities, reports, quality control and complex customer issues.
- In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.
Skills
- Review processes/reports regularly for process improvement opportunities.
- Prioritize the customer/client experience in day-to-day interactions and processes.
- Identify Continuous Improvement opportunities by reviewing process and eliminating unnecessary steps.
- Empower staff to submit process improvement ideas to revise workflows and procedures.
- Review claim staff QA/CMA assessments for training or enhancement opportunities.
Compensation
- $58,602.00 - $108,860.00
- The salary range reflected above is a good faith estimate of base pay for the primary location of the position.
- The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.
- In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
- $58,620.00 - $96,300.00
Benefits
- Interns are not eligible for most Company benefits.
- Bachelor's degree in related field and/or equivalent relevant disability work experience; integrated absence management preferred.
- 5+ years of disability claims experience.
- Extensive knowledge of disability products, business rules and procedures.
Company info
- Leader, Absence Claims Management is responsible for leading a team of Absence Management Case Managers to get results within their team and the organization.
- Leader will serve as a primary resource and provide direction to team members by setting objectives, communicating progress, and holding the staff accountable for adhering to all quality assurance, turnaround time, operational efficiency, and best practice standards.
- Leader is responsible for assisting staff with career development and career progression, along with encouraging candor and challenging the status quo to continuously improve the way we work.
- Leader partners with internal cross functional areas for program direction, goal setting, service delivery and development of action plans and using bench strength.
- Leader will validate that all FML, STD, State, and PFL are accurately adjudicated according to plan provisions, established standard methodologies and within state and federal guidelines.
- Leader must be able to manage and resolve issues that pertain to claim administration procedures, cost containment activities, reports, quality control and complex customer issues.
- Leader will work with external customers/clients to enhance the overall experience for the customer.
- Leader is responsible for the overall functioning of the team and communicating to leadership on team status and performance.
- Partner with leadership to develop and communicate objectives and performance goals for the team.
- Manage direct reports' performance by coordinating with HR to implement coaching plans and performance improvement plans.
- Develop employee goals to promote career growth that enhance level of knowledge for future opportunities.
- Collaborate with internal business partners including Short Term Disability, Long Term Disability, Service, Sales and Account Management, Group Quality Management, and other areas within the Company.
- Create regular action plans based on results from employee engagement surveys - the Team Leader owns and acts on engagement survey results.
- Review and analyze daily, weekly, and monthly reports on team productivity 1) for operational reporting and monitoring purposes; 2) to identify trends and training opportunities; and 3) to create action plans for improvement.
Equal opportunity
- Guardian is an equal opportunity employer.
- All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
- Accommodations
- Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Visa & Work Authorization
- Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B).
- In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.
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This listing is sourced directly from Guardian's careers page and normalized into a canonical job model.