PebblePost
Technical Account Manager
New York City · Senior
Sponsorship not specifiedDetected 118 days ago
JavaScriptSwiftSQLJiraConfluenceCRMPerformance MarketingCustomer SupportCollaboration
About the role
- You will also serve as a trusted technical resource for internal and external teams, fostering cross-functional collaboration and translating between technical and non-technical stakeholders.
- Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams for both new and existing brands, partnering with our Product team on any escalations
- Function as an expert technical resource for executing "best practices" and informal customer questions
Responsibilities
- As a Technical Account Manager, you will own the onboarding and implementation process for new brands, ensuring a smooth and successful integration onto the PebblePost platform.
- You will provide a high level of technical support for your assigned book of business, proactively troubleshooting issues and ensuring campaigns run as expected.
- Serve as the primary technical point of contact for new brands, leading implementation and onboarding, including solution design, JavaScript tag deployment, CRM integration, and audience segmentation.
- Manage onboarding timelines and deliverables to ensure they are accurate, on schedule, and aligned with customer requirements and expectations.
- Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features
- Deliver product and campaign support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary
Requirements
- Proficiency in SQL for querying and analyzing large datasets
- Intermediate proficiency with JavaScript and Chrome Developer Tools for debugging code placed on web pages
- Experience with the Google Suite, Query Editors, JIRA, and Confluence tools
- Bachelor's Degree from an accredited college or university
Compensation
- Low: $115,000 - High: $130,000
Benefits
- Unlimited PTO policy
- Comprehensive medical, dental and vision plans
- Cell phone reimbursement program
- Flexible spending (FSA), health savings (HSA), and pre-tax commuter accounts
- Additional voluntary benefit programs available such as life, critical illness, disability, employee assistance and additional buy-up options
Equal opportunity
- PebblePost is an equal opportunity employer.
- All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Visa & Work Authorization
- rd to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other ba
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