Coalition

Staff Product Manager, Claims Experience

Any location, Canada · Staff+

Sponsorship not specifiedDetected 13 days ago

Machine LearningData ScienceCybersecuritySOC OperationsIncident ResponseProduct ManagementProduct StrategySalesforceLeadershipCommunicationNetSuiteActuarial ScienceUnderwriting

About the role

Staff Product Manager, Claims Experience
When a policyholder faces a cyber incident, how we respond defines the value of everything we sell.
This role is fundamentally about operational excellence.

Responsibilities

Develop and maintain a clear product strategy and roadmap for Coalition's claims experience, with a strong emphasis on operational efficiency spanning workflow tools, automation, ML-powered insights, and customer-facing experiences.
Lead complex software migrations and platform evolution
Drive end-to-end product work for major systems migrations, including discovery, planning, rollout, change management, and measurement of impact in close partnership with your engineering team.
Building the durable platform foundation that lets Coalition scale claims operations
Design tools that meaningfully reduce manual overhead and increase team capacity, with a clear line of sight to the broker and policyholder experience that depends on them.
Use AI consistently across core product tasks from ideation to execution to empower your team and get more done. Partner with engineering and data science to design scalable automation paths within the claims experience.
Own requirements, documentation, and cross-functional communication
Lead intricate, cross-functional initiatives

Requirements

7+ years of experience building and shipping software products, ideally in SaaS, fintech, or related domains.

Skills

Ability to balance short-term execution with long-term platform and experience investments.
Comfort with change and ambiguity; experience operating in rapidly growing and evolving environments.
Experience with enterprise systems used by internal operations teams, such as Salesforce, NetSuite, or similar platforms.
Familiarity with cyber risk, security operations, or incident response workflows.

Compensation

As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets.
In Alberta, British Columbia & Ontario the base salary for this position ranges from $164,000/year up to $214,000/year.
For all other locations, the base salary for this position ranges from $147,000/year up to $197,000/year.
Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location.
Your Recruiter can share more on the specific target salary range for your location during the interview process.

Benefits

100% medical, dental, and vision coverage
Annual home office stipend and WeWork access

Company info

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real-and happening daily at Coalition.
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes.
Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Serve internal customers with a strong customer experience mindset

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This listing is sourced directly from Coalition's careers page and normalized into a canonical job model.