Interplay Learning

Service Engineer I

Seattle, Washington · Senior · Contract

Sponsorship not specified$55k-$70kDetected 35 days ago

Project ManagementCommunicationProblem Solving

About the role

This early-career engineering role is ideal for someone with strong technical aptitude, a passion for problem-solving, and a desire to grow within a fast-paced managed services environment.
This role, for at least the first six months, will also coordinate service requests and maximize the efficiency of our internal and field IT Engineers in a dispatcher role.
You'll serve as a central point of communication, ensuring tickets are prioritized appropriately, resources are scheduled effectively, and service level agreements (SLAs) are consistently met.

Set up, configure, test, and support workstation hardware, including peripherals, components, and mobile devices
Perform Microsoft Exchange administration, including user and group management, mailbox configuration, permissions, forwarding rules, event log review, and backup/restoration tasks
Maintain accurate and up-to-date documentation of client environments, systems, and configurations
Collaborate with team members to ensure consistent service delivery and knowledge sharing across support functions
Serve as the primary point of contact for incoming client support requests via phone, email and client submissions
Create, update, and manage service tickets within ConnectWise
Help maintain rapid response and turnaround times for client requests

Ability to accurately process verbal/auditory information while performing technical tasks
Advanced knowledge of Windows desktop operating systems and familiarity with Microsoft Office 365 required.
To help us better understand your fit for the role, please submit a cover letter highlighting your technical expertise, including your experience with IT systems, infrastructure, and project management methodologies.

This role will be eligible for overtime compensation.
Founded in 2001 and based in Seattle, Interplay is a service-driven IT management firm supporting a diverse client base of 20 to 200 users.
We are lean, capable, and deeply client-focused, partnering with organizations to simplify and strengthen their technology operations through proactive managed services and hands-on IT support.
Our experienced team delivers reliable support across networks, hardware, software, and cloud environments, whenever and wherever our clients need us.
We help businesses stay connected, secure, and productive.
We are an equal-opportunity employer committed to fostering a diverse, inclusive, and collaborative workplace.

This listing is sourced directly from Interplay Learning's careers page and normalized into a canonical job model.