FanDuel

FanDuel

CRM Operations Senior Manager

New York City · Senior

Sponsorship not specified$116k-$145kDetected 2 days ago
FlutterCRMOnboardingLeadershipCommunicationOrganizational Skills

About the role

  • Our roster has an opening with your name on it
  • This role sits at the intersection of marketing strategy, systems, and execution-ensuring CRM operations scale with the business while maintaining speed, quality, and customer impact.
  • This role oversees a team responsible for high-volume, high-visibility customer communications that directly influence engagement and revenue.

Responsibilities

  • FanDuel is looking for a CRM Operations Senior Manager to own and evolve the operational strategy and execution of CRM across Sportsbook (SBK) and Predicts (PRE) products.
  • Own CRM Operations strategy and operating model across Sports CRM Ops, ensuring alignment with business priorities, product roadmaps, and marketing strategy
  • Lead solution design and innovation within CRM Ops, identifying opportunities to improve efficiency, scalability, quality, and speed across workflows and tooling
  • Own and drive complex, cross-functional initiatives, including CRM systems migration, tooling evolution, and operational maturity programs
  • Define and implement best practices for intake, prioritization, execution, QA, deployment, and reporting across all CRM channels
  • Establish and maintain strong QA standards to ensure accuracy, compliance, and best-in-class customer experiences
  • Lead, coach, and develop a team of CRM Operations managers and ICs, fostering strong technical expertise, ownership, and career growth

Requirements

  • In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company.
  • 4-6+ years of experience in CRM, lifecycle, or marketing operations, with demonstrated ownership of complex, large-scale programs

Nice to have

  • Deep expertise in CRM platforms and marketing technology stacks (Movable Ink strongly preferred)

Skills

  • Guide teams through operational change by establishing scalable processes, automation opportunities, and clear execution frameworks

Compensation

  • We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel

Benefits

  • We offer amazing benefits above and beyond the basics.
  • We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
  • medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits.
  • This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.
  • This role includes paid personal time off and 14 paid company holidays.

Company info

  • FanDuel Group is the premier mobile gaming company in the United States and Canada.
  • Group consists of a portfolio of leading brands across mobile wagering including:
  • America's #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry's unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.
  • In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform.
  • FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
  • The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland.
  • The company's affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
  • FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the
  • This ensures operational flexibility and allows the Company to meet evolving business needs.
  • FanDuel is an equal opportunities employer and we believe, as one of our principles states, "We are One Team!".

Equal opportunity

  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.

Visa & Work Authorization

  • rtunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status,
Apply directly at FanDuel →Create a free account for alerts like thisView FanDuel immigration profile

This listing is sourced directly from FanDuel's careers page and normalized into a canonical job model.