Owner

Owner

Principal Product Manager, Guest Retention

San Francisco · Principal

Sponsorship not specified$280k-$300kDetected 13 days ago
Product ManagementHubSpotCRMShopifyResearchCommunicationCollaboration

About the role

  • About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants.
  • Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth.

Responsibilities

  • Develop the roadmap for Owner's lifecycle marketing and loyalty platforms, balancing growth initiatives, experience improvements, and big strategic bets
  • Increase guest retention and order frequency by building automated campaigns and loyalty mechanics that turn one-time guests into regulars
  • Lead the evolution of Owner's loyalty program, drawing on proven playbooks from leading restaurant chains and adapting them for independent restaurants at scale
  • You'll partner deeply with our guest lifecycle marketer and Engineering to build and scale automated campaigns across email, SMS, and push notifications
  • You'll collaborate with Design and Engineering to craft loyalty experiences that feel rewarding, visible, and habit-forming for guests

Requirements

  • 8+ years of product management experience
  • Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
  • Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
  • If you believe you are being contacted by a scammer, please mark the communication as "phishing" or "spam" and do not respond.
  • you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful

Skills

  • Owner is the AI-native system local business owners use to succeed, starting with restaurants.
  • It powers everything from the restaurant's website, online ordering, CRM, POS, and more.
  • Product philosophy

Compensation

  • The estimated starting base salary range for this role is $280-300K, plus a generous pre-IPO equity package

Benefits

  • The estimated starting base salary range for this role is $280-300K, plus a generous pre-IPO equity package
  • Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!

Company info

  • you care about helping your customers and are skilled at performing research to uncover their true needs
  • Drive measurable ROI through rigorous incrementality testing and attribution, ensuring customers can see and trust the value Owner's marketing programs delivers
  • Deliver results for customers that help Owner.com http://Owner.com become the most loved brand in restaurant software
  • You'll work with our go-to-market teams to ensure that customers and prospects understand the value delivered by Owner's guest lifecycle and loyalty engine
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