Pylon Labs
Product Designer
San Francisco · Mid
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About the role
- Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
- We're backed by a16z, BCV, General Catalyst, and Y Combinator.
- We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
Responsibilities
- Within your first 7 days, hand off designs to engineering
- Collaborate with product and engineering throughout a project (no waterfall here)
- Build up the design system alongside Wendy https://www.linkedin.com/in/wvang/, Ben https://www.linkedin.com/in/imbenstone/, Natasha https://www.linkedin.com/in/natashaputhukudy/ and Oliver https://www.linkedin.com/in/oliverruebener/ and engineering partners
- Validate design choices with analytics
- PYLON - THE AGENTIC SUPPORT PLATFORM PURPOSE-BUILT FOR B2B.
- For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
- More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon.
Requirements
- 3+ years of experience
Compensation
- 🗺️ Annual offsite
Company info
- The result: faster responses, happier customers, and a system that continuously improves itself.
- Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon.
- Pylon is the only agentic support platform, purpose-built for B2B companies.
- faster responses, happier customers, and a system that continuously improves itself.
This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.