Scalepad

Scalepad

Web Experience Manager

Vancouver, British Columbia, Canada · Full-time

Sponsorship not specifiedDetected 14 days ago
JavaScriptReactNext.jsHTMLCSSA/B TestingFigmaWireframingDesign SystemsAccessibilityProject ManagementStakeholder ManagementSEOCustomer SuccessMentoring

About the role

  • You'll be responsible for ensuring every interaction reflects the quality, trust, and innovation behind the ScalePad brand.
  • Success in this role requires someone who is equally strategic and hands-on.
  • If that sounds like your kind of challenge, we'd love to hear from you.

Responsibilities

  • Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.
  • As our Web Experience Manager, you'll manage ScalePad's most important digital experience, our website.
  • You'll manage the website end-to-end, leading its strategy, user experience, designs, and ongoing optimization.
  • You'll help shape how ScalePad is discovered across traditional search engines and emerging AI-powered experiences, while continuously improving performance through data, experimentation, and thoughtful design.
  • Manage ScalePad's Website End-to-End- Take ownership of ScalePad's website, ensuring every page delivers an intuitive, engaging, and high-performing experience.
  • Maintain and continuously improve existing pages, proactively resolving issues and ensuring every feature, form, and experience functions exactly as intended.
  • Lead Web Projects from Concept to Launch- Own web projects from intake to launch.
  • Support for growing families.
  • Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation.

Requirements

  • We care about what you can do more than where you've done it.
  • However, experience in the following areas will help you hit the ground running in this role:
  • 5+ years of experience managing websites or digital experiences in a B2B SaaS environment.
  • Strong understanding of modern web design principles, UX, accessibility (WCAG), responsive design, information architecture, and conversion-focused user experiences.
  • Experience using AI-assisted development tools such as Claude Code, Codex, Cursor, or similar to accelerate web development, automate workflows, and improve productivity.
  • Proven experience using analytics, experimentation, heatmaps, and user behaviour insights to continuously improve website performance.
  • Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you're at home or in one of our hubs.

Nice to have

  • Experience with Sanity CMS is a plus, including building content models, reusable components, publishing workflows, governance, and scalable authoring experiences that empower non-technical marketing teams.

Skills

  • No recruiters, please.

Compensation

  • Access an annual professional development budget to level up your skills, your career, and your impact.

Benefits

  • ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.
  • Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
  • Parental leave programs are in place to support you and your family when it matters most.
  • Take care of yourself with 100% employer-paid benefits.
  • Receive a monthly stipend to help you create an effective hybrid or remote work environment.

Company info

  • help MSPs evolve into MVPs (their clients' most valuable partner).
  • Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.
  • Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.
  • But our purpose goes beyond our software.
  • We're creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs.
  • Together, we're creating a future where MSPs don't just keep businesses running, they help them thrive.
  • We believe that when our partners succeed, we all do.
  • With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset.
  • ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries.
  • We've been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.
  • More than a marketing channel, our website is where prospects form first impressions, partners discover our solutions, customers deepen their engagement, and future Rocketeers decide whether they want to join our team.
  • Who We're Looking For
  • At ScalePad, we hire thoughtful builders who want their work to matter.
  • And in this role, you'll get to do that, while shaping the future of managed services for our global partners. (That's what we call our customers.)

Visa & Work Authorization

  • Join opt-in mentorship programs and learn directly from founders and senior leaders who've scaled multiple SaaS ventures and spent decades in the MSP industry.
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This listing is sourced directly from Scalepad's careers page and normalized into a canonical job model.