Aptdeco

Aptdeco

Customer Experience Manager

New York, USA

Sponsorship not specifiedDetected 67 days ago
LogisticsProcess ImprovementCustomer SupportLeadershipCollaborationMentoringAdaptability

About the role

  • You Are: A strong communicator and people leader.
  • Customer-focused, empathetic, and solutions-oriented.
  • Analytical and comfortable using data to improve performance.

Responsibilities

  • The Customer Experience (CX) Manager is responsible for leading and scaling the customer support operation at AptDeco.

Nice to have

  • 5+ years of experience in customer support, customer experience, or operations management.
  • Strong written, verbal, organizational, and analytical skills.
  • Experience with customer support platforms, reporting, KPI management, evaluating and rolling out new CX technologies, and driving AI adoption within customer support operations.
  • Familiarity with AI tools, automation, and emerging technologies that improve CX team efficiency and customer experience.
  • A data-driven mindset with the ability to identify trends and turn insights into action.
  • Familiarity with G Suite and startup environments preferred.
  • Assist with onboarding, training, coaching, and performance management.
  • Foster a strong customer-first culture aligned with AptDeco values.

Company info

  • Customer Experience (CX) Manager One of the values at AptDeco is "We understand and appreciate the customer experience." This value encourages us to learn from our customers, engage with them, put ourselves in their shoes, and value their opinions.
  • The Customer Experience (CX) Team is an essential part of bringing this value to life.
  • This role oversees CX Team Leads, CX Associates, and third-party outsourced support partners to ensure customers have an exceptional and seamless experience every time they buy or sell furniture with AptDeco.
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This listing is sourced directly from Aptdeco's careers page and normalized into a canonical job model.