Brown & Brown
Commercial Lines Customer Success Representative
Greensboro, NC, USA
Sponsorship not specifiedDetected 2 days ago
ExcelCustomer SuccessCustomer SupportProperty & Casualty
About the role
- Brown & Brown is seeking a Commercial Lines Customer Success Representative to join our growing team in Greensboro, NC!
- The Commercial Lines Customer Success Representative will provide prompt, efficient, and high-quality customer service within a high-volume insurance center.
- Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Requirements
- The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities.
- Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.
Skills
- 2+ years of customer service experience in the insurance industry
- Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc.
- Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
- Experience handling personal account renewals, service needs, and customer escalations
- Experience handling policy endorsement requests, mortgage changes and Auto IDs
- Experience handling payments or billing questions
Benefits
- Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Paid Time Off, Holidays, Preferred Partner Discounts and more.
- Not reflective of all benefits.
- Enrollment waiting periods or eligibility criteria may apply to certain benefits.
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
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This listing is sourced directly from Brown & Brown's careers page and normalized into a canonical job model.