Umassglobal

Umassglobal

Enrollment Coach I

United States Remote · Contract

Sponsorship not specifiedDetected 20 days ago
CRMExcelHRISCustomer SupportCommunicationCollaborationTime ManagementMentoringMicrosoft Office

About the role

  • Responsible for supporting prospective students through their initial inquiry, application, and admission phase.
  • This position utilizes a consultative sales approach to understand the prospective student's needs, determine whether the University will meet their educational goals, and if appropriate, make a compelling recommendation for them to attend the University.
  • Receive supervision from the Enrollment Services Manager.

Responsibilities

  • Create and maintain an accurate roster of prospective students in the CRM to assist with outreach record management. Provide regular feedback to the Enrollment team regarding issues, questions, and barriers students face.
  • Perform other duties, as assigned.
  • Utilize consultative sales processes to support students and overcome objections.

Requirements

  • 1 to 3 years of experience related to admissions, coaching, customer experience, or sales.
  • Ability to work autonomously with a high level of initiative in order to achieve enrollment results.
  • Must be comfortable with having your phone activity and overall performance measured.

Skills

  • Exceptional interpersonal skills, which can work effectively with a diverse group of constituencies
  • Experience maintaining accurate records in a CRM and/or other student databases
  • Comfortable being measured on enrollment targets and performance metrics
  • Ability to work effectively as a member of a team
  • Flexibility - the ability to thrive in a dynamic, growing, and evolving organization
  • Good communication, both written and verbal
  • Working knowledge of consultative sales
  • Student-focused
  • Personalized service/attention, responsive
  • Empowering
  • High integrity
  • Able to clearly articulate or present their point-of-view

Benefits

  • Health: Medical, dental, and vision coverage with spending account options.
  • Financial Security: Life, disability, accident, legal, identity protection, and student debt support.
  • Retirement: 403(b) plan with a Roth option.
  • Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
  • Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.
  • Equal Employment Opportunity - UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form.
  • Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
  • Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

Company info

  • University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013-2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.
  • This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.
  • Employees must be available for collaboration during core hours from 10am to 3pm (PST).
  • University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life.
  • Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013-2025), the university has a long track record of online innovation.
  • Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.
  • Work in collaboration as part of the team responsible for recruiting and enrolling students.

Equal opportunity

  • Reasonable Accommodation - UMass Global provides reasonable accommodations to applicants with disabilities.
  • If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.

Visa & Work Authorization

  • s, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by,
Apply directly at Umassglobal →Create a free account for alerts like thisView Umassglobal immigration profile

This listing is sourced directly from Umassglobal's careers page and normalized into a canonical job model.