Zenoti

Senior Product Specialist (SaaS Implementation and Onboarding)

Seattle, Washington, United States · Senior

Sponsorship not specifiedDetected 68 days ago

Stakeholder ManagementOnboardingCustomer SuccessPublic Speaking

About the role

Conduct customer-focused sessions, demos, and recommend best practices.
Gather customer feedback and translate insights into actionable recommendations for internal teams.
Ensure high customer satisfaction and contribute to renewal and expansion opportunities.

Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
Build strong relationships with customer stakeholders across technical, business, and executive teams.
Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
Collaborate with Sales and Customer Success teams to drive long-term account growth.

3-6 years of hands-on experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.
Strong understanding of customer onboarding, engagement, and adoption frameworks.
Demonstrated experience in stakeholder management across diverse customer and internal groups.
Proficiency in analyzing product usage data and presenting actionable insights.
Prior hands-on exposure to AI or data-driven products is required.
Ability to learn new skills and operate in a fast-paced and changing environment.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
Track and analyze customer health, adoption, and engagement metrics.

Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
Provide regular reports and business reviews to both customers and internal stakeholders.
Collaborate with customers to define success metrics and demonstrate ROI.
We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

This listing is sourced directly from Zenoti's careers page and normalized into a canonical job model.