Mural
Senior Product Manager, Customer Insights
United States Remote · Senior
Sponsorship not specified$177k-$221kDetected 39 days ago
Product ManagementProduct StrategyCustomer SuccessCommunicationCollaboration
About the role
- The portfolio spans three domains: Admin & Identity Management, Enterprise Security, & Customer Insights.
- Define Mural's POV on what AI-native insights look like as the category shifts from static dashboards to proactive, conversational, agentic interfaces.
- You'll work across three layers in parallel:
Responsibilities
- Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience
- Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion
- Engage directly with enterprise Admins, IT, and Security stakeholders to validate priorities and stress-test the roadmap
- Co-own the seams with Admin & IAM and Enterprise Security PMs so the insights surface composes cleanly with permissions, access controls, and compliance posture
- 4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or admin audience
- Strong data fluency from shaping data models, instrumentation strategy, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs
- Excellent communication across data, design, engineering, and revenue-facing stakeholders
Requirements
- Experience with enterprise admin or governance products (IAM, security, compliance, audit)
Compensation
- The base salary for this role ranges from $177,160 - $221,450 + bonus + benefits.
Company info
- Mural's Admin & Security portfolio owns the experiences that let organizations adopt, govern, and measure the value of Mural at enterprise scale.
- This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow.
- The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow.
Equal opportunity
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
- Please contact us to request accommodation.
This listing is sourced directly from Mural's careers page and normalized into a canonical job model.