Modernizing Medicine
Senior Director, Implementation Services
Remote - USA · Director
Sponsorship not specifiedDetected 30 days ago
Cloud PlatformsSalesforceCRMNegotiationForecastingProcess ImprovementCustomer SuccessEHR/EMRLeadershipCommunicationCollaboration
About the role
- A Culture of Excellence When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction.
- You will champion our core values-agility, effectiveness, trust, and innovation-while optimizing macro resource utilization, accelerating revenue recognition timelines, and driving exceptional customer time-to-value.
Responsibilities
- Develop and own the strategic roadmap for Implementation Services, aligning with company growth objectives and market trends.
- Lead and mentor multiple service line directors/managers; foster a high-performance, client-centric culture.
- Design and scale an organizational structure that supports geographic expansion, complex integrations, and managed services.
- Manage P&L responsibility for Implementation Services, including forecasting, revenue recognition, and margin optimization.
- Drive continuous improvement in resource utilization, backlog management, concessions, and EBITDA delivery.
- Monitor KPIs and metrics (e.g., on‑time delivery, client satisfaction, renewal rates) and implement corrective actions as needed.
- Partner with Product, Engineering, and Customer Success teams to inform roadmap prioritization and drive seamless handoffs.
- Collaborate with Sales and Marketing to craft differentiating service-based offerings and support pipeline development.
Requirements
- 12+ years of leadership in Professional Services or consulting organizations, with a focus on enterprise-scale software implementations.
- 7+ years of experience managing EHR, Practice Management, or Revenue Cycle Management implementations.
- Proven track record of P&L management and delivering revenue and margin targets.
- Deep expertise with CRM and delivery platforms such as Salesforce, ServiceNow, or similar.
Nice to have
- PMP, PgMP, or Equivalent required.
- Six Sigma Black Belt preferred
Skills
- Consistently ranked as a Top Place to Work
- 2025
- Promote use of emerging technologies (e.g., AI/automation) to enhance service efficiency and client outcomes.
- Innovation & Best Practices: - Promote use of emerging technologies (e.g., AI/automation) to enhance service efficiency and client outcomes.
Compensation
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
Benefits
- At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
- Strategic Leadership & Vision:
Company info
- Venture-Backed Company of the Year
- We are growing fast, thinking big, and we are just getting started.
- Ready to modernize medicine with us?
- Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process.
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This listing is sourced directly from Modernizing Medicine's careers page and normalized into a canonical job model.