Google Operations Center

Tech Process Senior Specialist (Marketing Operations) - Marketing

IN-GUR-TIP2, IN · Senior

Sponsorship not specifiedDetected 62 days ago

HTMLCSSSQLAccessibilityPRDsCustomer SupportCommunicationProblem Solving

About the role

As a Senior Specialist, you will act as the Subject Matter Expert layer for Google's internal marketing platforms.
You will focus on complex system logic and vertical-specific diagnostics rather than underlying platform code debugging.
You are responsible for owning specific vertical specializations to provide deep-dive diagnostics and ensure that engineering resources are only utilized for platform-level code fixes.

Migration Support: Utilize deep campaign expertise to independently create and move legacy campaigns/content for teams lacking dedicated resources.
Access Provisioning & Governance: Manage and audit internal access requests for tools, groups, and databases via Sphinx and Lantern to ensure secure environment usage.
manage Gamma/GNP Product Onboarding and update products regularly.
Process Engineering: Design and establish streamlined internal workflows, such as the Gamma Approval Checklist and standardized User Onboarding flows.
Strategic Feature Adoption: Drive the testing of emerging internal tools (e.g., Gamma/GNP ) and collaborate with Engineering to stabilize new features through "dogfooding" and feedback loops.
Product Onboarding: Track onboarding queue, eg; manage Gamma/GNP Product Onboarding and update products regularly.
Utilize deep campaign expertise to independently create and move legacy campaigns/content for teams lacking dedicated resources.
Track onboarding queue, eg; manage Gamma/GNP Product Onboarding and update products regularly.
Design and establish streamlined internal workflows, such as the Gamma Approval Checklist and standardized User Onboarding flows.

Coding & Automation: Expert-level proficiency in HTML and CSS for campaign debugging and rendering
ability to execute Google Appscript for process automation.
Diagnostic Toolset: Advanced proficiency in internal technical infrastructure, specifically Buganizer (issue tracking), Sphinx (access), YAQS, and CodeSearch.
provide clear, technical diagnostic documentation for Engineering if a code fix is required.
7+ years of experience in Marketing Operations, Technical Support, or Campaign Management, with a proven track record of maintaining strict SLA hygiene in ticketing systems like Buganizer or Jira.
Expert-level proficiency in HTML and CSS for campaign debugging and rendering
Advanced proficiency in internal technical infrastructure, specifically Buganizer (issue tracking), Sphinx (access), YAQS, and CodeSearch.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes.
Please do not forward resumes to our jobs alias, GOC employees, or any other organization location.
GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity!

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Support global "emergency stop" protocols for campaigns and lead ad-hoc accessibility or tool-health projects.
Work within specialized pairs to ensure continuous technical coverage and health monitoring for your assigned domain.
Intermediate SQL skills for data querying, ticket trend analysis, and monitoring tool health.

At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together.
We work hard, we play hard, and we want you to join us!

ment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protec

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