Vizgen
Field Application Scientist -France, UK & Nordics
Cambridge, Middlesex County
Sponsorship not specified$100k-$120kDetected 2 days ago
SalesExcelCustomer SupportBioinformaticsLab ResearchExperimental DesignCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
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About the role
- Reporting to the VP of Regional Sales, EMEA the Field Application Scientist will provide the scientific introduction of Vizgen's technology to customers with a focus on biological discovery and helping customers efficiently generate their own data using Vizgen's MERSCOPE platform. The ideal candidate will support customer training and wet lab/analysis
- support. This exciting position requires complex scientific problem-solving skills, efficient communication, and a passion for helping customers. The Field Application Scientist will be responsible for supporting and coordinating solutions to our customers' and collaborators' wide range of needs, focused on both pre-sales and post-sales.
Responsibilities
- Develop expert-level knowledge of Vizgen's technology, including sample preparation techniques, instrumentation, software, network communications, and full integration of the overall platform
- Develop expert-level knowledge of preparing tissue samples with Vizgen's reagents and chemistry and how they impact the performance of the platform
- Document customer issues, investigate underlying causes, and work closely with the Vizgen support and R&D teams to implement solutions
- Closely collaborate with the sales team in identifying new customer and market opportunities
- 5+ years of customer support in life science genomics or imaging fields
- Highly proficient in the use of business platform tools, including PowerPoint, Excel, Word, documentation control, customer support ticketing, and other relevant software applications
Requirements
- Ability to independently troubleshoot and resolve customer issues in the lab, applying creative problem-solving in real time.
- Fluent in both French and English, with the ability to communicate scientific and technical content clearly in both languages
Nice to have
- Single-cell or spatial biology analysis experience preferred
- Experience operating in both start-up and large corporate environments preferred
Compensation
- $100k-$120k
Company info
- This exciting position requires complex scientific problem-solving skills, efficient communication, and a passion for helping customers.
- The Field Application Scientist will be responsible for supporting and coordinating solutions to our customers' and collaborators' wide range of needs, focused on both pre-sales and post-sales.
- We are dedicated to fostering a workplace that values diversity, equity, inclusion, and belonging, where every employee has the opportunity to contribute and succeed
- On-board, train, and support new customers to ensure protocols are understood and followed properly
- Work with customers to help design custom gene panels
- Support customers in their data workflow to ensure high-quality results are generated efficiently in a broad range of applications
- Provide technical guidance to customers on experimental design for single-cell spatial analysis
- Collect feedback from current customers and communicate to product teams and management to help guide product development
- Represent Vizgen in a professional and friendly way when engaging with both external and internal customers
Equal opportunity
- We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all employees and applicants are treated with respect and fairness.
- Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
This listing is sourced directly from Vizgen's careers page and normalized into a canonical job model.