Softtek Government Solutions
Field Services Agent EUC & ClientApps Pr
US Onsite
Sponsorship not specifiedDetected 12 days ago
Customer Support
About the role
- Diagnose and resolve hardware and software incidents to end users to ensure continuity of operations.
- When necessary, travel to the users' locations to resolve the incident/requirement in person, guaranteeing a quick response and complying with the project's SLAs.
Responsibilities
- Provide L2 technical support (incident/requirement resolution) to end users.
- Maximize customer satisfaction through high-quality technical support.
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This listing is sourced directly from Softtek Government Solutions's careers page and normalized into a canonical job model.