Smardt

Service Technician - Maryland

United States

Sponsorship not specifiedDetected 14 days ago

Performance ManagementCustomer SupportThermal AnalysisCommunicationProblem SolvingTime Management

About the role

We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees.
The HVAC Field Service Technician serves as a key technical representative of Smardt in the field and plays an important role in customer satisfaction, equipment reliability, and service excellence.
Diagnose and resolve operational issues accurately, safely, and professionally.

Perform equipment startups, commissioning, troubleshooting, warranty work, and routine maintenance.
Maintain availability for on-call emergency service, typically approximately one week every one to two months, or as business needs require.
Promote service agreements and additional service work to support customer needs and equipment reliability.
Leverage technical support from head office or other internal resources when needed.
Ability to work independently in the field while knowing when to escalate or seek additional technical support.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform repetitive movements including bending, stooping, kneeling, crouching, squatting, and twisting.
Perform repetitive hand, wrist, and arm motions along with push, pull, grab, pinch, and lift arms above the head.

Travel within the assigned local market and occasionally beyond, as required by business needs.
Experience with Turbocor and/or magnetic bearing systems is considered a strong asset.
High school diploma or equivalent required.
EPA certification required where applicable.
Valid driver's license with an acceptable driving record required.

Chiller service experience strongly preferred.
Technical school diploma, HVAC certification, or equivalent technical training preferred.

Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical/electrical components.
Ability to troubleshoot complex HVAC and chiller operational issues.
Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.
Proficiency using hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment.
Ability to use computer systems, mobile applications, and service software to complete service reports and access technical documentation.
Strong understanding of safety procedures related to HVAC service, electrical work, refrigerants, tools, and customer site requirements.
Core Competencies
Strong troubleshooting and problem-solving skills.
Customer-focused mindset with a professional and service-oriented approach.
Clear verbal and written communication skills.
Strong organizational and time management skills.
Sound judgment and ability to make decisions in the field.

Communicate clearly with customers regarding equipment operation, maintenance requirements, service performed, and outstanding issues.
Recommend repair, replacement, or service options to customers when appropriate.
Experience working directly with customers in a field service or technical support environment.
The opportunity to be part of a dynamic and growing business in a sustainable industry.

Smardt is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect.
We do not discriminate based on race, color, religion, sex, including pregnancy, sexual orientation, and gender identity, national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Smardt complies with all applicable U.S. laws, including the Americans with Disabilities Act and applicable state and local human rights laws.
Reasonable accommodations may be made to enable individuals with disabilities to participate in the hiring process and perform the essential functions of the role.

This listing is sourced directly from Smardt's careers page and normalized into a canonical job model.