Trivium
Customer Success Manager
Canada · Full-time
Sponsorship not specifiedDetected 85 days ago
Project ManagementSEOCRMNegotiationCustomer SuccessLeadershipCommunication
About the role
- Conduct weekly and monthly client meetings, depending on service type (Social Media vs.
- SEO) Ensure client retention by proactively addressing issues and providing solutions.
- Track and report on client progress and performance metrics.
Responsibilities
- Serve as the main point of contact for clients, providing guidance, updates, and support.
- Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
- Escalate issues as needed and manage difficult client interactions with confidence and professionalism Contribute to process improvements and build out SOPs for the CSM function.
- Opportunity to build and lead your own team in the future.
- Opportunity to shape processes and make the role your own.
Requirements
- 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
- Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
- Ability to handle challenging client situations with professionalism and assertiveness.
- Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
Nice to have
- Experience working with contractors or service-based clients.
- Leadership experience or interest in growing into a senior CSM role.
- Exposure to high-level client success and agency operations.
- Supportive, fun, and high-energy team culture.
Benefits
- Fully remote work with flexible schedule within Eastern Time.
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This listing is sourced directly from Trivium's careers page and normalized into a canonical job model.