Incredible Health
Enterprise Customer Success Manager (AI-native)
Remote (United States)
Sponsorship not specifiedDetected 27 days ago
Agentic AIAccount ManagementRecruitingHRCustomer Success
About the role
- Serve as a strategic advisor from post-onboarding through renewal, including optimizing hiring funnels, rolling out new capabilities, refining processes, and aligning to system-level workforce goals.
- Translate data into clear narratives and action plans that earn buy-in from clinical, human resources, and C-suite leaders.
- Navigate complex stakeholder landscapes across multiple sites and service lines, including setting shared goals, unblocking dependencies, and delivering timely outcomes.
Responsibilities
- Partner cross-functionally to deliver a unified, high-quality client experience and capture voice-of-customer insights to inform roadmaps and service improvements.
- As we continue to refine and strengthen our Client Success team, we are opening an additional role to support our client portfolio and deliver high-quality outcomes.
- Lead executive engagement with regular executive business reviews, clear success plans, and decisive follow-through.
- Use AI daily, including building AI agents and workflow automations that accelerate reporting, insights, and client execution.
Requirements
- You have established clear success plans with each client that are aligned to workforce goals, hiring priorities, and internal processes, and are leading proactive, insight-driven conversations.
Benefits
- Our vision and mission is to help healthcare professionals live better lives, and find and do their best work.
- Position Summary Incredible Health is looking for an Enterprise Client Partner.
- You might be the one we're looking for if: You build trusted, strategic relationships and have a track record of renewals and expansions with enterprise healthcare systems.
- Incredible Health is headquartered in San Francisco, CA, supports US-based remote employees, and operates nationally.
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This listing is sourced directly from Incredible Health's careers page and normalized into a canonical job model.