SGC

DR Front Desk Agent/Front Desk Shift Manager

Niagara Falls, NY

Sponsorship not specifiedDetected 15 hours ago

Employee RelationsCustomer SupportLeadership

About the role

The Front Desk Shift Manager assists with daily front desk and bell/door service activities and provides guidance to subordinate personnel to ensure courteous hotel/resort services.
In the absence of the Director of Hotel Operations and Front Desk Manager, the incumbent assumes the position of "Manager on Duty".
All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

Must be capable of operating office equipment including, but not limited to, PC and hotel systems software.
Required to stand and walk for long periods.
Must be able to effectively understand and communicate to candidates and employees.
Each position has varying minimum qualifications.

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Minimum one (1) year hospitality/guest services and/or front desk experience required.
Minimum one (1) to two (2) years front desk/hospitality supervisory experience required.
Knowledge of the casino industry preferred.
Must have good knowledge of the surrounding community in order to provide general information and directions to guests.
Must possess basic math skills necessary to accurately calculate and process guest payments.
Must have proficient computer/PC skills.

Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Verify customers' credit, and establish how the customer will pay for the accommodation.

This listing is sourced directly from SGC's careers page and normalized into a canonical job model.