Red Gate Group

Onboarding Manager

Austin

Sponsorship not specified$75k-$90kDetected 14 days ago

DevOpsProject ManagementCRMCustomer SuccessMentoring

About the role

Redgate Software Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration.
This is a space that's only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates.
What happens next? - Your application will be reviewed by a person - we don't use AI or automated tools to assess applications.

Every profile is read by one of our Talent Partners.
We believe that people do their best work in an environment built on respect, fairness, and trust - and that diverse perspectives lead to better outcomes.
Act as a trusted advisor across both business and technical stakeholders, building deep partnerships that go beyond the initial onboarding period.
Deliver an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment.
Build strong partnerships with business and technical stakeholders, demonstrating knowledge and expertise across Redgate's solution areas.
Own and co-manage Onboarding Plans, tracking progress against agreed milestones and KPIs in our CRM systems.
Work closely with internal technical teams to remove blockers, resolve issues, and deliver implementation best practice.
Lead customer meetings - both face to face and virtual - acting as a trusted ambassador for Redgate at all times.
Able to build strong relationships, influence stakeholders, and drive consensus internally and externally.

Coordinate with Redgate Professional Services and Premium Support where required, as per customer contracts.

A great benefits package, including generous leave, private healthcare, and pension.
Company Bonus Scheme
Strong commitment to your learning and career development through training, mentoring, and growth opportunities.
Familiarity with Database Tooling - including Database DevOps, Automation, Security and Compliance, or Monitoring - is a bonus, but not essential.

Play a pivotal role in shaping the first experience customers have with Redgate - your work directly influences adoption, satisfaction, and long-term value.
Customer-centric by nature - genuinely passionate about helping customers get value from software solutions.
Emotionally intelligent, with strong empathy for both customers and colleagues.

equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values.

This listing is sourced directly from Red Gate Group's careers page and normalized into a canonical job model.