Akuity
Technical Support Engineer, AMER West
Remote - United States - PST
Sponsorship not specifiedDetected 1 day ago
GitAWSGCPAzureKubernetesCI/CDCustomer SupportArgo CD
About the role
- As a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools.
- You'll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes.
- You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community.
Responsibilities
- Develop deep technical expertise in GitOps, Argo, and Akuity's offerings.
- Recognize common support patterns and escalate issues to engineering when appropriate.
- Help build and iterate on our support playbook, processes, and systems.
Requirements
- 2+ years of experience in a customer-facing support role.
- Experience configuring and troubleshooting Kubernetes infrastructure.
- Hands-on experience with Argo CD in a professional setting
- Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
- A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
Nice to have
- Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts).
- Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).
- We value people from different backgrounds and paths in life.
- Akuity is proud to be an equal-opportunity employer.
Skills
- Technical Support Engineer
- About Akuity
- The three were founding engineers at Applatix, which launched the Argo project in 2017.
Company info
- Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
- Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
This listing is sourced directly from Akuity's careers page and normalized into a canonical job model.