Zipline International Inc.

Zipline International Inc.

Customer Advocate

Reno, Nevada, USA · Full-time

Sponsorship not specifiedDetected 9 hours ago
CRMOutbound SalesLogisticsCustomer SupportCommunicationProblem Solving

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Lottery odds assume a STEM candidate.

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About the role

  • About Zipline Zipline is the world's largest and most experienced drone delivery service.
  • Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
  • The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Responsibilities

  • Deliver warm, precise inbound support across phone, email, chat, and SMS/text for order delays, delivery status, account questions, service concerns, and recovery needs.
  • Own each case through resolution: set expectations, coordinate the right internal teams, communicate proactively, verify the outcome, and close the loop with the customer.
  • Support Zipline partners with the same urgency and ownership, providing one clear point of contact while coordinating operational or technical corrective actions.
  • Document the reason for contact, customer need, action taken, root cause, and outcome accurately so every interaction improves our understanding of the experience.
  • Partner with Operations, Product, Engineering, and Commercial teams to eliminate recurring friction and report clearly on trends, owners, actions, and outcomes.
  • Help build the next generation of Zipline support by improving tools, workflows, playbooks, knowledge, and customer-recovery standards as we learn.
  • Technical curiosity and the ability to learn complex products, operational systems, and support tools quickly.
  • Strong listening, discovery, and problem-solving skills for both inbound support and proactive customer conversations.
  • The ability to manage multiple conversations, priorities, and systems simultaneously without losing accuracy or care.

Requirements

  • If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Nice to have

  • 1-2 years of experience preferred in customer support, hospitality, operations, logistics, technology, or another fast-paced customer-facing environment.
  • Experience with CRM, ticketing, contact-center, or customer-support tools is preferred
  • Spanish proficiency is a plus.

Company info

  • We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere.
  • We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
  • You won't just answer questions-you'll help determine why customers choose Zipline again.
  • Be a trusted advocate for Zipline customers and partners, making every interaction feel personal, clear, and owned from beginning to end.
  • Conduct thoughtful outbound conversations with customers who have stopped ordering to understand barriers, uncover unmet needs, and learn what would earn their trust and continued use.
  • Investigate issues across customer, account, order, delivery, and operational systems, aiming to resolve eligible needs in one touch and without making customers repeat their story.
  • Exceptional empathy, patience, judgment, and communication skills, with the ability to build trust quickly with customers and partners.
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This listing is sourced directly from Zipline International Inc.'s careers page and normalized into a canonical job model.