Sierra Nevada Corporation

Sierra Nevada Corporation

UX/UI Project Engineer II

Lone Tree, Colorado, USA · Mid · full-time

No sponsorship$165k-$227kDetected 76 days ago
ReactVue.jsAngularHTMLCSSA/B TestingCybersecurityUX ResearchUI DesignWireframingProduct ManagementProject ManagementAgileJiraLogisticsSystems EngineeringResearchLeadershipCommunication

About the role

  • Are you looking to use your engineering capabilities, project management and collective skills in your next position?
  • Coordinate cross-functional efforts across UX designers, front-end developers, training specialists, help desk staff, and program stakeholders.

Responsibilities

  • Project Management Develop and manage detailed project plans, release schedules, sprint backlogs, and budgets covering UI development, user support operations, and training delivery workstreams.
  • Manage backlog prioritization in alignment with customer requirements and program priorities.
  • Lead UI design reviews, usability testing sessions, and prototype evaluations with customer and end-user groups.
  • Drive consistency and quality of the user interface across all program-facing tools and dashboards.
  • User Training Own the development and delivery of comprehensive user training programs covering all program-facing tools, interfaces, and workflows.
  • Lead creation of training materials including user guides, quick-reference cards, video tutorials, and instructor-led training (ILT) curricula.
  • Coordinate training delivery schedules with customer and program stakeholders; manage training records and completion tracking.
  • User Support Lead user support operations including help desk/ticket management, issue triage, resolution tracking, and user communication.
  • Develop and maintain support runbooks, FAQs, and escalation procedures to enable efficient Tier-1 and Tier-2 support resolution.
  • Monitor and report on support metrics (ticket volume, mean time to resolution, recurring issue trends) and drive systemic fixes for repeat issues.

Requirements

  • We could use your expertise on our team!
  • Bachelor's degree in Systems Engineering, Computer Science, Information Systems, or a closely related technical field.
  • Demonstrated hands-on experience in UX/UI development - including wireframing, prototyping, usability testing, and front-end delivery on production systems.
  • Proven experience designing and delivering user training programs for complex technical systems, including development of written guides, visual aids, and structured curricula.
  • Working experience with ServiceNow as a functional user, workflow owner, or administrator - including catalog items, incident/change/request management, and reporting.
  • Experience serving as an interface between operational users and a software development team - translating user needs into backlog items and coordinating acceptance testing.
  • Experience managing project plans, schedules, and budgets using formal project management tools (MS Project, Jira, or equivalent).
  • U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment.

Compensation

  • $165,010.21 - $226,889.04.
  • Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications.
  • SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

Benefits

  • SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

Company info

  • Customer Interface Act as the primary technical point of contact for external customers on all UI, training, and user support matters.
  • Proactively engage customers to gather user satisfaction data and drive continuous improvement of the user experience.

Equal opportunity

  • SNC is an Equal Opportunity Employer committed to an environment free of discrimination.
  • Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.

Visa & Work Authorization

  • Security Clearance
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This listing is sourced directly from Sierra Nevada Corporation's careers page and normalized into a canonical job model.