Veriff
Senior Technical Support Engineer
USA (Remote) · Senior
Sponsorship not specified$114k-$145kDetected 6 days ago
TypeScriptPythonReactGitSQLPostgreSQLCI/CDLinuxGrafanaSite Reliability EngineeringRESTJiraConfluenceCustomer SupportAPI TestingResearchProblem SolvingPublic Speaking
About the role
- You will identify patterns in issues, understand their severity, highlight risks to stakeholders, and get to the root cause of edge cases.
- If you're naturally a helper, enjoy assisting people with technical issues, and can explain technical details in a simple way while also enabling others, we'd like to meet you!
- Different opinions, perspectives and personalities push us forward.
Responsibilities
- Veriff is hiring a Senior Technical Support Engineer for its USA region.
- Beyond individual contribution, you will drive cross-team initiatives, mentor fellow engineers, and help shape the team's technical direction.
- We are the preferred identity verification platform partner for the world's most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world.
- We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing!
- With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we're dedicated to helping businesses and individuals build a safer and more secure world.
Requirements
- 3+ years of experience in Technical Support, Site Reliability Engineering (SRE), or similar technical role
- Strong understanding of software programming and system architecture
- Solid knowledge of APIs (REST, webhooks)
- Solid ability to troubleshoot web applications and identify root causes
- Deep knowledge and experience with observability tools (e.g., Grafana)
- Proficiency in writing complex SQL queries and basic scripts
- Experience with incident management processes
- Knowledge of TypeScript, Python, Postgres, or ReactJS
- Experience with JIRA, Confluence, and GitHub
- Familiarity with CI/CD pipelines and deployment processes
Skills
- Taking ownership of reported issues and ensuring their resolution from start to finish
- Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems
- Replicating reported issues and writing detailed bug reports
- Escalating unresolved issues to appropriate development teams and documenting standardized solutions for the knowledge base
- Handling crises in the event of feature failures or application downtime
- Participating in an on-call rotation and leading production incidents
- Driving cross-team initiatives that have area-wide impact beyond your immediate team
- Identifying gaps in issues and processes, bringing data-driven solutions to the table
- Optimising and automating repetitive tasks
- Gathering feature requests and making them visible to correct stakeholders for planning
- Actively participating in the hiring pipeline and referring candidates
Compensation
- Extra recharge days per year on top of your annual vacation days
- $114,000 - $145,000 USD Gross/Annual
Benefits
- Stock options that ensure you share in our success
- Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
- Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
- Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary
- Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind.
- Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability.
Company info
- As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers.
- You will be a trusted technical expert that our customers rely on to provide timely, accurate, and well-communicated solutions to their complex technical and integration problems.
This listing is sourced directly from Veriff's careers page and normalized into a canonical job model.